Introduction
At Metro Pharmacy we aim to provide our customers with the best possible service and products. However, we understand that there may be times when you need to return or request a refund for an item you have purchased. This policy outlines our procedures for returns and refunds.
Returns and Refunds for Medicines
- You received the wrong medication due to our error.
- The medication is damaged or unusable.
Returns and Refunds for Non-medicinal Products
- The product is unopened and in its original packaging.
- You have the original receipt.
- The product is not perishable or hygiene sensitive (e.g., cosmetics, baby products).
If a product is faulty or damaged, please contact us immediately.
Exclusions
- Personal items such as toothbrushes, razors, and thermometers.
- Downloadable products such as ebooks and audio files.
- Special orders or customised products.
- Sale items (unless faulty or damaged).
How to Return a Product
To return a product, please bring it to Metro Pharmacy ,79 Ellison St, Jarrow NE32 3JU, United Kingdom, along with the original receipt. We will process your return and issue a refund within 5 working days. Alternatively, you can contact us for return instructions via email or phone.
Delivery Charges
Contact Us
If you have any questions about our Refund and Returns Policy, please do not hesitate to contact us at 0191 483 3005 or pharmacy.fxn74@nhs.net.